Delivery & service

From payment to a vehicle report.

Electronic delivery

Vin record access is delivered digitally. There are no shipping costs or physical goods.

Paid access is activated automatically after payment is confirmed. A pending, failed or unconfirmed payment does not activate access. The payment provider's confirmation time may vary; bank transfers require confirmation before activation.

Reports are prepared on demand after a signed-in customer submits a valid VIN with an active plan. Available results appear in the account as soon as the vehicle-data requests finish. Allow up to two minutes for a report that needs several sources. Supplier outages may prevent completion; delivery time depends on source availability and connection speed. An unavailable optional section is marked as unavailable. A failed required data request does not consume a report allowance. Reports can be viewed online and downloaded as PDF; nothing is physically shipped.

Prepaid access lasts one calendar month from confirmed payment. Products explicitly sold as subscriptions follow the paid subscription period. For activation or report-delivery problems, contact [email protected] with your order number and VIN.

Before you buy

Review the plan’s report allowance and included sections. Data availability differs across vehicles and countries; an empty section means the source did not provide a record, not that the vehicle is problem-free.

Service period

One-month prepaid products do not renew automatically. Monthly subscription products renew until cancelled. The checkout identifies which applies. Applicable tax is shown in the final order total.

Help with access

Contact [email protected] with your order reference and symptoms if access does not work as described.